Privacy policy

Privacy Policy

walkingtoyou is committed to treating your personal data as confidential. This Privacy Policy sets out walkingtoyou’s policies and measures regarding the collection, use, processing, storage, transfer and disclosure of, as well as the protection of, information that we may collect about you. By accessing our websites, you consent to the terms of this privacy policy and to the processing of information about you as described herein and in accordance with applicable data protection laws. The collection, use, processing, storage, transfer and disclosure of your personal data (as defined below) is limited to the terms under which you grant walkingtoyou your permission. walkingtoyou undertakes to comply with all applicable country-specific data protection laws, including EU Standard Contractual Clauses, model contracts/data sharing agreements, privacy policies and, where applicable, country-specific reporting obligations. This privacy policy applies to www.walkingtoyou.com and all other walkingtoyou websites.

Collection of your personal data

Personal data is data that can be directly or indirectly attributed to a specific individual. The data we may collect from you includes: name, postal address, telephone number, email address, contact preferences, location, login details (username, password), marketing preferences and, where applicable, IP address. walkingtoyou does not collect any personal information about you unless you voluntarily provide it to us or one of our partners (e.g. to subscribe to a newsletter, register for a trial, request a quote or book a service). You can unsubscribe at any time using the opt-out procedure. Click on the link to cancel your subscription (“Unsubscribe”), which you will find in every newsletter.

Use of your personal data

If you voluntarily provide us with personal data, we will use it to provide you with information about our products, process your order, register you for an event, create an account, provide customer service, respond to a specific enquiry, or give you access to additional information or offers. We also use the data we collect to improve the content of our website, to notify customers of updates to our website or products, and to contact customers for marketing and sales purposes (e.g. contract renewals) that are relevant to the customer’s individual needs and interests.

Disclosure to third parties, service providers and others

To support and optimise our customer relationship, walkingtoyou may store, process or share your personal data with its global partners (e.g. credit card companies and service providers) so that they can carry out a function or transaction relating to the ordering of services. No further data will be shared.

Restriction on use

walkingtoyou collects or uses the personal data you provide solely for the purposes communicated to you, or discloses such data only for the purposes communicated to you; unless the disclosure constitutes a use of the personal data for an additional purpose related to the original purpose, is necessary to prepare, negotiate and conclude a contract with you, is required by law or by a public authority, is necessary to establish or maintain a legal claim or to defend against a legal claim, or is necessary to prevent fraud or other illegal activities.

Accuracy and retention of personal data

Your personal data will only be stored for as long as is necessary for the purposes set out in this privacy policy, unless otherwise required or permitted by law.

Data security

walkingtoyou takes the security of personal data very seriously. To protect the personal data you have provided to us from accidental or unlawful destruction, loss or alteration, walkingtoyou employs technical and organisational security measures designed to prevent unauthorised disclosure or access.

Data breach

walkingtoyou has implemented very strict security controls, as well as intrusion detection software and processes that alert us to potential or actual attacks on our information systems. walkingtoyou has a data breach notification policy and a dedicated team that responds immediately to any unauthorised access to our information systems or databases and implements a recovery plan. If a data breach occurs that could affect your personal data, you will be notified as soon as possible after the breach is detected.

Collection and use of non-personal data

When you access www.walkingtoyou.com (or other walkingtoyou websites), we may automatically collect non-personal data, even if you do not register. This may include data such as the operating system you are using, the domain name of the website from which you accessed our website, the number of visits, the average time spent on a page, and the pages you have visited. We may use this data and share it with our global partners to gain insights into the content on our websites and its relevance, which enables us to improve the performance, content or user experience on our websites. When you use services to access our website, your communication data (e.g. IP address) or usage data (information about the telecommunications services used) may be generated automatically and, depending on the legal situation, may be considered personal data. Where necessary, the collection and processing of your communication and usage data, as well as the subsequent use of such data, shall take place exclusively in accordance with the applicable data protection frameworks and laws.

Third-party websites and links

walkingtoyou is solely responsible for its own data protection practices and those of the walkingtoyou websites. The walkingtoyou website may provide links to other websites for the purpose of providing additional information or to facilitate ease of use. walkingtoyou has no control over these other websites, does not endorse them, makes no representations regarding them, and is not responsible for their data protection practices.

Right to be forgotten

walkingtoyou undertakes to take reasonable steps to ensure that requests for the erasure of personal data are dealt with within a reasonable timeframe. walkingtoyou will do its utmost to erase your personal data if you withdraw your consent to receive information (opt out) or request the erasure of your data.

Questions

walkingtoyou undertakes to respond to reasonable requests to review the personal data we hold about you and to amend, correct or delete any inaccuracies. If you wish to have your data supplemented, corrected or deleted, or if you have any questions that are not answered in this privacy policy, please write to walkingtoyou GmbH, Obsthaldenstrasse 187, CH-8046 Zurich, or send an email to privacy@walkingtoyou.com.

Privacy Policy for the use of Matomo Analytics

This website uses Matomo Analytics, a web analytics service installed locally on walkingtoweb’s servers. Matomo Analytics uses so-called “cookies”, text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie regarding your use of this website is not transferred to external servers or stored there. Your IP address is stored in a truncated form only and does not allow us to determine the exact location from which the website is accessed.

Matomo uses the analysis information solely to evaluate the use of the website and to compile reports on website activity. None of the information collected via Matomo is transferred to third parties. The IP address transmitted by your browser as part of Matomo Analytics is not merged with other data.

You can prevent the installation of cookies by adjusting the settings in your browser software. By using this website, you consent to the processing of the data collected about you by the local Matomo Analytics solution in the manner described above and for the purpose stated above.